We're Here for You
First and foremost, I hope that you and your family are doing well, staying safe and remaining healthy during this uncertain time. We thank you for your business, your trust and the opportunity to provide hearing healthcare to you and your patients.
We sincerely appreciate the work you do to help more people hear and live better than ever before. Thanks to you, the demand for Livio Edge AI products has increased, and we are working hard to provide the service you expect. To date, we are experiencing no measurable disruption in our supply chain and are maintaining a 98% on-time delivery.
We are here to serve. The people of Starkey are here to help and support you with any questions, guidance and service needs you may have. We are taking proactive, precautionary measures for employees in every department. These include, but are not limited to, expanded remote work programs, enhanced social distancing at our global headquarters, covered pay and expanded healthcare for those impacted by COVID-19, greater schedule flexibility, updated childcare support options, and many more. From research and development to production, sales, training and service, we may be changing and innovating the way we work, but our mission remains the same: to serve our customers better than anyone else.
We know you are showing the same care, dedication and service to your patients. We are in hearing healthcare together, and these are the times we lead with our heart in pursuit of our “why” of people helping people. There is no more important time to make a positive impact in service of your patients.
We will continue to provide you with best practice recommendations and training resources to help educate you on new ways to work, guidelines for maintaining a safe and healthy work environment, how to get the most out of our Healthable hearing technology, and much more.
Please feel free to reach out to your sales representative, any member of Starkey leadership, or me directly at 800-328-8602 x2665 if there is anything we can do for you.