Additional Services to Support You
We believe that the best hearing services are provided by you, the hearing healthcare professional. As part of our ongoing efforts to support you and your patients during this uncertain time, we are pleased to introduce the following additional services, which will be offered through May 1, 2020.
Extended Customer Support
- If your practice will be closed temporarily, please call customer service at 1-800-328-8602 to request a “hold” to be placed on your account. This will allow us to continue to service and build product requests, but not ship them to you until you are ready to receive them.
- If you would like your product shipped to an alternative address, please denote on your order. Applicable charges will apply.
- If you have a patient who is within a product trial period and not able to visit your office, please call customer service to request a 30-day extension if applicable.
Supplemental Patient Support
Wireless Troubleshooting: Your patients may call 1-800-721-3573 for direct technical support.
Supply Ordering: Upon request, we will ship hearing aids and supplies directly to your patient's home to keep them up and running with maintenance and cleaning support needs. Appropriate shipping and supply charges will apply. We will bill you directly and ship to your patient.
You can also order supplies from the prosite and drop ship directly to your patient's home.
Repair Support: Your patients may ship their hearing aids to Starkey directly for cleaning and repairs.
Please note, it is critical that we are able to create a reference number in our system. Once a reference number is created, you should provide it to your patient, who will need to record it on the repair paperwork. This will help us take the appropriate repair actions.
Your patient must also provide their complete address, including postal code and phone number, on the paperwork so we are able to send directly back to them.
You can download a UPS label from the prosite and email it to your patient for ease of shipping, or upon your request, we can also generate a UPS label send it to your patient via email.
Please advise your patient on how to package their hearing aids appropriately to ensure protection during shipment.
Any repairs that cannot be restored to patient settings will either be held at the factory or sent to your office for final programming.
Thank you for your continued partnership as we navigate forward. We’re all in this together.